Exchanges and Returns

Guarantee, Exchanges and Returns

 

Included with every lamp we sell is our famous 180-Day Guarantee. If you order a projector lamp from our company and you are not satisfied for any reason, you may send the projector lamp back for a *full refund or an exchange.

We have the longest guarantee in the business and there aren't any paper forms to fill out or endless questions about why you are returning your lamp. Simply no hassle!


You can initiate an exchange in one of two ways:

  1.      Contact us by phone @ +31 (0) 20 262 9718 or email.
  2.      Initiate an exchange or refund through the website (please note, you must have an account to use this feature).


Once you initiate the exchange/return process a MyProjectorLamps staff member will follow-up and email you the steps to take in order to successfully return or exchange your projector lamp.

 

 

Fast Turnaround on Exchanges

If you are looking for an exchange on a defective lamp, we try to keep our turnaround time down. However, we cannot ship an exchange lamp until we have the tracking number for the old lamp on its way back to our offices.

MyProjectorLamps 180-Day guarantee is automatically applied to every lamp purchased with us.

 

Full Refund Limitations

*Full refunds are available up to 30 days after receiving the lamp, and will be refunded by the same pay method as purchased. Exchanges will be available up to 180 days after receiving the lamp.

Each lamp that is returned to our office will be tested by our returns department with a lamp/bulb tester. Any lamp returned that is not defective will be subject to a £25 restocking fee.

Any products returned must be in the same condition as received and in the original packaging.

If you wish to initiate a exchange and have purchased within the past 180 days, or initiate a full refund and have purchased in the past 30 days please click the link on your order summary page (account required), call +31 (0) 20 262 9718 or contact us via email.

 

 

 

*inside the Terms and Conditions

 

Return Policy

*Full refunds are available up to 30 days after receiving the lamp, and will be refunded by the same pay method as purchased. Exchanges will be available up to 180 days after receiving the lamp.

MyProjectorLamps.eu may only accept returns on products that have been purchased within 180-days of the original purchase. If a return is accepted: All returns must be sent back to MyProjectorLamps according to the return/ exchange email that is sent once a return/ exchange has been initiated. Items that are not defective are subject to a £25 restocking fee. 

If you have received a from MYPROJECTORLAMPS.EU project and it has a defect or defect when it was opened, please contact us immediately.

Any questions about charges should first be addressed by contacting us at sales@myprojectorlamps.eu. Do not chargeback any charges MyProjectorLamps.eu will take all necessary legal steps to protect its rights with respect to any unauthorized chargebacks. No products will be accepted after 180 days of delivery.

- All returns must be either telephoned in or e-mailed to us for a Return Authorization Number (RA#).

- All return delivery charges to be paid by the purchaser. Delivery charges will not be refunded. Please make sure to inspect your order when it arrives before you sign for it. Once you sign for it, it is your property. Any shipping damages will have to be claimed with the shipping company at this point. Keep all information and packaging for your shipping claim with the shipping company.

- All items are new, unless noted.

- Returned items must be NEW, in the original packaging and in resellable condition. Some returns may be subject to a restocking fee.

- If you have questions on your products, feel free to contact us! Knowledgeable staff is available to provide support for all of our products.